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Call Us Today!
(812) 283-7015
Call Us Today!
(812) 283-7015

FAQ

Q: How long has SonBlest Elder Care been in business?
A: SonBlest Elder Care has been providing services in Southern Indiana since 1991, longer than any other non-medical caregiver agency. SonBlest Elder Care has been a member of the Better Business Bureau since 1993 and is listed as one of the area's largest non-medical agencies by Business First Magazine (March 30, 2018). We were also voted best Clark County home healthcare agency by News and Tribune's 2016 Readers's Choice. SonBlest is also licensed in Indiana as a personal services agency. We have a good reputation in this business and we intend to keep it that way. Referrals from satisfied customers are our best source of new customers. We will always remember that.  
Q: What are the benefits of doing business with a company that is locally owned and operated?
A: SonBlest Elder Care is not a franchise or a national corporation. If you have a question, concern, problem, or complaint, the buck stops here. We handle all of these things locally, as fast as possible. Also, since SonBlest does not have to pay franchise fees, our rates are usually lower than our competition.
 
Q: What are the advantages of using SonBlest Elder Care as opposed to finding our own caregivers?
A:
SonBlest has already done the legwork for you in finding qualified, experienced, honest, dependable and caring workers. In addition, if your own worker should quit, call in sick, or you have a problem with them, then you are stuck, while SonBlest can just send another qualified individual. SonBlest is also insured and bonded. It's a good idea to keep a notebook at the home describing the daily routine, the do's, and the don'ts for the caregivers to follow. For consistency in care SonBlest tries our very best to use the same caregivers at each client instead of rotating different ones in and out as some other companies do. By doing this it is actually easier on the client, the workers, and on us. Also, by using SonBlest you may be eligible for insurance reimbursements and tax write offs. Because we have a lot of time and money invested in these workers, we do have them under contract and they are not allowed to do any work for you unless it is through SonBlest.
Convalescent Homes
Q: Do you check out the caregivers you use before assigning them to jobs?
A:
Yes. All caregivers are carefully screened before being sent to their first job. We get local, state, and national background checks on them and check references as thoroughly as possible. We take this very seriously and do not use any caregivers we are not comfortable with. Caregivers are also thoroughly tested for their knowledge and skills before going to their first job.
Q: During what hours do you provide caregiver service?
A:
SonBlest provides service up to 24 hours a day, every day of the year. We do have a three-hour per visit minimum (higher outside Clark & Floyd counties). You decide on the days and shifts needed and we match the caregiver to your needs. SonBlest also provides around-the-clock service on all holidays if needed. We do charge time-and-a-half during the entire 24-hour period of the following holidays: Easter Sunday, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas Eve, Christmas Day, and New Year's Day. Some other companies charge double time for these same holidays. Please let the office know ahead of time if you would like regular service or change or cancel your service on these holidays.
 
Q: Can the caregivers run errands for us or take us places?
A:
Yes, but please make sure you let us know this before starting service so we can match you with a caregiver who is able to do this for you. SonBlest does not nickel and dime you for every mile that the caregivers drive as other companies do, but we do ask that you reimburse the caregivers for the cost of their gas whenever they use their own vehicles. This is much cheaper for you than charging mileage fees.  
Q: What if we have a problem after office hours?
A:
You can contact SonBlest Elder Care at any time. Our office hours are normally 8 a.m. to 3 p.m., Monday through Friday, but someone on our staff is always available to help you at any hour. Just call 812-283-7015 for assistance.
 
Q: Can you provide service in facilities such as assisted-living, nursing homes, or hospitals?
A:
SonBlest has provided service in many facilities. Please keep in mind that SonBlest and the caregivers we use are non-medical. We do not wish to step on the toes of skilled caregivers. We merely wish to provide the one-on-one, non-medical care that these places just aren’t staffed to do.   
 
Q: Can the caregivers you send provide any skilled medical care at all?
A:
No. SonBlest is not licensed to do skilled medical care. Our mission is to keep our clients in their own homes for as long as possible by providing the non-medical personal care and light housekeeping duties that most skilled care agencies don't or can't. Generally, skilled medical caregivers come to the home for only about one hour just a few times per week for skilled care only while SonBlest can provide non-medical care up to 24/7, every day of the year.
Nursing Home
Q: What about prescription drugs, over-the-counter medications, vitamins, and herbs?
A:
The caregivers are not allowed to touch the original prescription bottles or containers. Either the client or a representative of the client must pre-sort all medications into an approved weekly or monthly pillbox container and the caregiver will help or remind the client to take them. Either the client or a representative of the client is responsible for obtaining or refilling any prescription medications. For safety, the client's doctors should be aware of all OTC meds, vitamins, and herbs the client is taking.
Q: How much is your service?
A:
Our rates are mostly determined by how many hours per week you use, but other factors are also considered. The more hours you use, the easier it is to give discounted rates. A price guideline should be included with this information. If not, please call our office and we will make sure you get one. Our rates are very reasonable and, in most cases, they are less expensive than our competitors, since we are a local company and don't have to pay any franchise fees. By billing weekly, we are also able to maintain a better cash flow and pass these savings on to you as well. In some cases, our services MAY be tax deductible or you MAY be eligible for insurance reimbursements from your long-term care insurance company.
 
Q: Do you accept Medicare, Medicaid, or long-term care insurance?
A:
Medicare and Medicaid do not usually cover personal service agencies. We also only accept private pay. Many of our clients do get and have been reimbursed for part or all of our services through certain long term care insurance policies. All companies and policies are different so you would have to check with them to see if reimbursement is possible for services provided by a personal services agency. By being private pay we eliminate the extra costs associated with billing insurance companies, allowing us to pass these savings on to you through less expensive rates. It may actually be cheaper for you to use our lower rates and get reimbursed. 
Q: Does SonBlest Elder Care charge a deposit for service?
A:
No, nor do we ask you to sign an agreement automatically deducting our bill from your bank account as other companies do. At SonBlest Elder Care, we feel that if you can put your trust in using our service, we can put our trust in you to pay for the service. We do bill weekly, which allows us to keep our costs and rates down.
Q: Do we have to meet with SonBlest Elder Care first before beginning service?  
A:
No. SonBlest does not have you sign a service contract, have you put down a service deposit or have you sign an agreement authorizing funds to be automatically withdrawn from your bank account. We also do not believe in giving you a big sales pitch. We do very well on our reputation alone. Other companies figure that if they can get their foot in your door, they can pressure you into signing a contract and putting down a deposit. Most of our business is conducted over the phone. If you feel more comfortable with a face-to-face meeting, we can either come out to see you or you can visit us at our office. The choice is yours. In order to satisfy state regulations, we do need you to sign a plan of service around the start of service.
Q: How much notice do we need to give you before starting, changing or canceling service?
A:
It is easier on everyone to give us as much notice as you can, but, here at SonBlest, we realize this isn't always possible. We pride ourselves at being able to handle all kinds of situations on short notice. If you need to cancel service, you can do so at any time. Knowing this also helps to keep us on our toes. Even though SonBlest does not try to impose Christian beliefs on our clients, we do run our business with Christian values. If you ever need to change service to more hours, please check with us to see if you qualify for a discounted rate. If you need less hours of service, it is possible your hourly rate could go up, but even that rate is usually lower than our competition. Please obtain a copy of our price guidelines before starting service. Thank you for considering SonBlest Elder Care. We look forward to serving you.
"I am thankful for your company and the people that work for you. They were always there with a listening ear, a caring heart, and a healing hug." - Debbie K.